In this article (Masterclass Refund), you will learn about my experience with a MasterClass refund, as well as the policy, when you can cancel your subscription, and what happens if you do.
You just bought a MasterClass but aren’t thrilled with it. Or maybe you’re hesitating to spend $180 until you find out if you can get any of it back in the event of a refund.
MasterClass has a 30-day refund policy. It means that you can return the product within 30 days of purchase for a full refund if you are unhappy with it. However, there are some criteria you must meet in order to qualify.
What Is MasterClass?
MasterClass is an American online education subscription platform on which students can access tutorials and lectures pre-recorded by experts in various fields. The concept for MasterClass was conceived by David Rogier and developed with Aaron Rasmussen.
Each video lesson in Masterclass lasts anything from 2 to 10 minutes. About 25 lessons are included in each MasterClass course.
MasterClass frequently releases new courses in order to keep its catalog current. You may view all films for just $180 a year with an annual subscription.
There is also a teacher’s handbook, interactive assignments, and community activities included in the MasterClass lessons that may be found online.
Because all programs are taught by professionals, experts, and industry leaders, it is a one-of-a-kind educational experience. Such an experience is not available on any online learning platform.
Although MasterClass does not offer one-on-one lessons or questions and answers, some users have considered canceling their subscriptions due to the lack of one-on-one instruction and pre-recorded videos from experts.
For starters, MasterClass does not provide instruction on college-level material or professional skills. If you’re looking for an education that will improve your chances of getting a job, this isn’t the place for you.
Some people have paid for courses just to find out later that they weren’t what they expected. A large number of people have signed up for MasterClass before realizing that it doesn’t offer enough in the way of online instruction.
In other words, does MasterClass allow students who want to learn something different to get a refund from them?
Does Masterclass Offer Refunds?
You have the right to a refund if you are dissatisfied with the MasterClass content. Nevertheless, do you know that you can take the Masterclass for free? Yes. All of MasterClass’s features are available to you for a seven-day free trial.
Workbooks and audio files can be accessed in addition to the videos. If you register through the MasterClass site and haven’t already purchased an all-access plan, you can get a free trial.
However, some functions are not accessible when you sign up using your computer. You can sign up for a free trial at the MasterClass homepage. It will not cost you anything to cancel the subscription.
However, if you don’t cancel your free trial before it expires, it will automatically renew as an annual subscription because you must first enter your credit card information.
A free trial may not be enough to persuade someone to sign up for a yearly subscription if they aren’t convinced. If you’ve just been subscribed for 30 days, you still have the option to cancel.
If you cancel within 30 days after signing up for MasterClass, you’ll be eligible for a Masterclass Refund. Even if MasterClass does not include the information you require after signing up, this is still true. There are few exceptions, but most refunds are given if a request is made within 30 days of signing up.
Because MasterClass content can be accessed even after a subscription has been terminated, Masterclass Refund requests must be evaluated before they can be granted. MasterCard, on the other hand, does not offer reimbursements for cancellation requests made beyond 30 days.
Valid Reasons For A Masterclass Refund
To begin, let’s examine the conditions that must be completed in order for you to be eligible for a refund.
You must request a refund within 30 days of signing up for the service, as previously stated. There are no refunds after 30 days. In addition, the free trial users will be automatically upgraded to an annual subscription.
The second criterion is that you must not have violated any of their terms and conditions, including abusing their refund policy. Because refunds do not instantly revoke MasterClass access, this policy is vulnerable to abuse.
During the Masterclass Refund window, many consumers may be able to access enough content to justify a refund, download additional files, and request a refund. Even if it falls within the proper time period, it is likely to be rejected.
To qualify for a refund, you must have purchased your package directly from MasterClass and not through a third party. Only if you believe the lessons aren’t right for you may you request a refund. If you’re rushing to make a decision, you should make sure you don’t require it.
People are canceling their masterclass subscriptions because they are unable to get the abilities they desire. This is why so many people have canceled their subscriptions. The lessons can be tried out for a whole seven days because of this.
MasterClass Refund: Eligibility For Claiming The Refund
MasterClass offers a 30-day money-back guarantee, but you must make certain that you are eligible for a return before signing up. You must be thinking that you’re definitely eligible for the refund before you think that check the criteria below.
The eligibility criteria depend on the following basis:
- When do you apply for the refund after the purchase?
- Have you violated the terms and conditions of MasterClass?
- Whether you have purchased MasterClass from third-party sellers or directly from them.
Once you’ve had a chance to review the general qualifying requirements, we’ll go into further depth below.
1. Time Of Applying For The Masterclass Refund
MasterClass has a 30-day money-back guarantee, as I indicated earlier. It’s critical to understand that if you wish to request a refund, you must do it no later than the 25th day of the period in question.
The second point to keep in mind is that even if you request a refund on the 30th day or later, you are unlikely to receive one.
2. Have You Violated Their Terms And Conditions?
MasterClass, like any other e-learning platform, has its own set of rules and regulations. There are no exceptions to this rule if you have ever broken their terms and conditions during your training.
Furthermore, if MasterClass feels that you are abusing its refund policy, you will not be eligible for a refund. Purchasing a course, downloading the online workbook, and finishing the course within a few weeks will result in your Masterclass Refund being denied.
3. Where Did You Purchase The Course?
Only if you purchased the MasterClass course directly from MasterClass are you eligible for the 30-day money-back guarantee.
Amazon, Roku, the App Store, and the Google Play Store are just a few examples of third-party vendors. As I’ve described in the post, these third-party vendors each have their own refund policy.
How To Cancel Masterclass Subscription On Android Devices
For Android users, you’ll need to cancel your Masterclass subscription through Google Play.
The Masterclass cancellation process on Android devices is as follows:
- Open the Google Play Store app on your device.
- Tap on the profile icon (should be on the top right corner).
- Tap “Payments & Subscriptions”, then Subscriptions.
- Scroll down and tap on “Masterclass.”
- Choose the option to unsubscribe.
- You’ll be asked to confirm your cancellation. Tap on “OK” to finalize the process and cancel automatic renewal from occurring.
How To Claim The MasterClass Refund (Step By Step)
The process of getting a refund is not difficult. However, you’ll need some information before you can seek a refund. These are some examples:
- The email address you used to purchase the course.
- The course for which you’re requesting a refund has been identified.
- Your transaction number. “
- The transaction ID can be found at the bottom of your receipt. Look for a MasterClass invoice in your mailbox.
Additionally, if you paid for the course via PayPal, you’ll need a PayPal email address.
Note: Your invoice number is not your transaction ID.
Steps to follow now that you’ve got all you need are below.
Step 1: Open the MasterClass refund request form.
Step 2: Enter your email address and enter the subject. The subject can be “Refund” since it is a general request form.
Step 3: Now in the description section, give as much detail as possible so that MasterClass knows that your refund is valid.
Step 4: Add attachments (screenshots) if you have faced technical issues. This will help MasterClass to understand that your refund request is genuine.
Step 5: Click on submit.
Can I Claim A Refund Through The Phone?
If you’d prefer not to use the internet, you can call and ask for a refund instead. For US people, I recommend calling a customer service number to get a refund.
If you’re requesting a refund over the phone, you’ll need your transaction ID, the course name, and your email address.
You can reach us at +1 (855) 981-8208, our toll-free hotline.
Examples Message To Write To MasterClass For A Refund
Sending MasterClass the following letter is an example of a request for a refund. To complete this message, simply copy and paste the information provided below.
The MasterClass team cares a lot about hearing feedback, so if you’d want a refund, please include as much information as possible so that MasterClass can improve.
Hi,
I purchased MasterClass on (transaction ID ___).
Unfortunately, I have been disappointed with my purchase and would like to request a refund.
The main issues I had were _
Please can you refund the full amount?
Many thanks,
Get MasterClass Refund Via Email
In theory, MasterClass refunds can be requested via email as well.
Emailing a refund request seemed to take the longest to receive a response.
While you can seek a refund via email, MasterClass prefers that you use the request form, therefore I recommend doing so.
MasterClass Refund From 3rd Party Sellers
You may have purchased your classes from a third-party seller if you’ve been using MasterClass through an app rather than a browser.
It’s possible you’re still qualified for a refund, but the procedure will change differently based on the refund policy of that particular site.
Important to note: The MasterClass app and any purchases made directly through MasterClass are still valid. Check your mailbox for the phrase “MasterClass receipt” if you’re still dubious.
Amazon App Store
Your right to a refund is governed by Amazon’s return policy if you signed up for MasterClass through the Amazon App Store.
Refunds from the Amazon App Store can be difficult to get, and the company’s policies on digital refunds are frequently ambiguous.
If you don’t like the product, you won’t get a refund through the App Store. It is almost always the result of a mistaken purchase or a defective product.
Amazon’s customer service says:
Amazon Appstore apps and in-app purchases may be eligible for a refund within 90 days of purchase, depending on the conditions of your purchase. Go to Your Orders and click “Return for Refund” next to the order you want to return.
App Store
All in-app purchases made via Apple’s app store are protected by their refund policy. If you’re unsure, you should always call Apple to double-check.
There is no way to contact MasterClass directly if you have questions about refunds.
Simple if you’re in the United States of America:
Apply For A Refund Within The App Store
- Visit reportaproblem.apple.com
- Sign in with your Apple ID and password (not MasterClass ID)
- Find the item you wish to return* and click “Report” or “Report A Problem”
- Follow the instructions on the page to give details of your return request.
- Submit
Your charge may still be pending if you cannot see the “Report” option. This means that a refund is not currently possible. Only if Apple has received payment may you request a refund.
Report a problem on apple.com to monitor the status of your request within the next 48 hours.
Apply For Refund By Telephone
1-800-APL-CARE (800–275–2273)
How Long Will My Refund Take?
Depending on how you paid, the time it takes to get your money back varies:
- App Store credit: credits back within 48 hours
- Mobile phone billing: up to 60 days depending on the carrier. If concerned, you should contact your carrier for an update
- Other payment methods (credit card, etc.): up to 30 days. If concerned, you should contact your financial institution
Google Play
Google Play’s return process is nearly identical to the App Store’s refund process.
However, you should exercise caution:
Refund requests for Google Play purchases must be submitted within 48 hours of the purchase date.
A refund request should be made directly to the developer (MasterClass) once this time period has expired, although MasterClass has said that it will not honor any purchases made through Google Play.
You can return the product if it doesn’t meet your expectations, doesn’t work, or you no longer want it.
- Visit play.google.com/store/account
- Click Order History and select your MasterClass purchase
- Select “Request a refund” or “Report a problem” and choose the option that describes your situation
- Complete the form, stating that you would like to request a refund
As soon as we receive your request we will get back to you within 15 minutes. Processing can take up to four business days at its slowest.
How Long Will My Refund Take?
Refunds are credited back to the original mode of payment. The time it takes for your refund to be processed depends on the payment timing.
- Credit or debit card: 3-10 business days
- Mobile carrier (pre-paid / pay-as-you-go): up to 30 business days
- Mobile carrier (contract): 1-2 monthly statements
- Google Play credit: 1-3 business days
- PayPal: 3-10 business days
Other information on Google Play refund timelines is available here: https://support.google.com/googleplay/answer/2479637?hl=en
Roku
Roku’s refund policy is non-existent:
We recommend trying to get your money back if MasterClass was mistakenly purchased. According to what other people have said about the Roku app and subscription returns, I wouldn’t hold my breath.
The contact information for Roku customer service can be found here: https://support.roku.com/en-gb/contactus
What’s My Experience With MasterClass Refund?
Your curiosity about MasterClass’s refund policy should be quenched now that you’ve read the fine print.
Yes, that is correct!
I paid for a single course, but it didn’t work out for me. I decided to ask for a refund in the middle of my course.
The MasterClass support team contacted me within 5-10 minutes of my request for a refund, and my refund request was approved.
My money was returned to my MasterClass account after three business days. They claim to return your money within 8-10 business days, but I received mine in just three.
Doesn’t it sound straightforward?
MasterClass’ refund process was one of the simplest I’ve ever encountered. If you’re thinking about purchasing MasterClass again, I suggest you take a look at the Black Friday deals.
Conclusion On Masterclass Refund
My final recommendation is to buy MasterClass directly from them rather than through a third-party seller. As a result, the refund process will be streamlined and expedited.
Refunding my MasterClass tuition was a breeze and took only a few days. In the end, if you don’t like it, just follow the steps above to get a refund.
Hope my refund experience helped you to get yours and to understand MasterClass’ policy on refunds helped. Let me know if you have any questions about the refund process in the comments section below.
Frequently Asked Questions
What is MasterClass’s refund policy?
A 30-day money-back guarantee is offered by MasterClass.
Can I get a MasterClass refund on a gift?
Yes! Gifts are exempt from the 30-day refund policy. You should be aware that the refund period begins 30 days after the recipient redeems the gift, not 30 days after the gift was purchased.
How long does it take to get a MasterClass refund?
It may take up to ten business days for your MasterClass refund to be approved, so give yourself plenty of time. That means that your refund could take up to two weeks in the worst-case scenario. Many refunds, on the other hand, are processed much more quickly. In my case, it only took two days from the time I made the request to when the money was deposited back into my account.
I haven’t used my all-access pass in a while — can I get a partial refund?
The MasterClass refund policy does not include partial refunds for inactivity on your account.
I want to exchange my MasterClass course rather than get a refund. Is this possible?
Refunds rather than exchanges are the norm at MasterClass. However, the cost of each course is the same across the board, so you can simply switch to another at any time.
I applied for a refund on day 30 but nobody has replied and now am outside of the refund window. Will I still get my refund?
You are eligible for a refund as long as you begin your request within 30 days.
Does MasterClass offer partial refunds if I don’t use it?
There is no refund policy if you have not been using your MasterClass account for days or months. No matter if you use it or not, you cannot get a partial refund from MasterClass.
Can you cancel Masterclass subscription?
The Masterclass subscription can be canceled at any time. A simple and straightforward cancellation process can vary depending on the method by which you originally subscribed.
What is the process to cancel a Masterclass subscription?
Subscription cancellation procedures differ according to how you initially signed up for a Masterclass. For Apple and Android devices, you’ll need to use the respective app stores to cancel your subscription. It is possible to cancel your subscription from your account settings if you signed up through the company’s website.
Does my subscription end immediately when I cancel my Masterclass membership?
Not at all. Your subscription will continue to renew at your scheduled auto-renewal date. Those who purchased an annual membership will have access to the site for the duration of the year following their purchase. Unlimited access to Masterclass will be available until your regular monthly renewal date if you were paying for the service on a recurring basis.
Can I get a MasterClass refund? after canceling?
Masterclass refunds may be available if your subscription has been renewed. You may be eligible for a refund under the Masterclass refund policy in certain circumstances. If you have any questions or concerns, please contact Masterclass support.
How do I reach MasterClass customer service?
If you have any questions, please contact us or phone us at 1 (855) 981-8208. We are always delighted to help!